Privacy Policy

Privacy Policy

Welcome to Crochet Co. ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from Stitchnest.shop (the “Site”), or otherwise interact with us through our services (the “Services”).

Please take a moment to read this policy carefully. By using our Services, you agree to the collection and use of your information as described below.

1. Updates to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. If we do, we’ll revise the "Last updated" date and post the updated policy on our Site.

2. Information We Collect

We collect different types of personal information depending on how you use our Services.

a. Information You Provide

  • Contact Details: Name, address, phone number, and email.

  • Order Details: Billing/shipping addresses, order info, payment confirmation.

  • Account Info: Username, password, and security questions.

  • Customer Support: Messages you send us or share through the Site.

b. Information We Collect Automatically

When you use our Services, we may collect:

  • Device and browser information

  • IP address and location data

  • Pages visited, clicks, and browsing behavior

  • Cookies and similar tracking technologies

c. Information from Third Parties

We may receive your information from:

  • Vendors and partners (e.g., Shopify, payment processors)

  • Analytics tools and advertising platforms

  • Marketing affiliates for promotional purposes

3. How We Use Your Information

We use your personal information for several purposes, including to:

  • Process and fulfill orders

  • Provide customer support

  • Manage your account and preferences

  • Send marketing and promotional materials (you may opt out at any time)

  • Detect and prevent fraud

  • Improve our website and services

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your settings and preferences

  • Improve site functionality and performance

  • Personalize your shopping experience

  • Analyze usage and measure marketing effectiveness

You can control cookie preferences through your browser settings. Blocking cookies may affect your site experience. Learn more about Shopify cookies here: Shopify Cookies Policy

We also support Global Privacy Control (GPC) signals as a valid opt-out request for tracking and data sharing.

5. Sharing Your Information

We may share your personal information with:

  • Service providers: Hosting, shipping, payment processing, etc.

  • Business partners and advertisers: For targeted marketing and campaigns

  • Legal authorities: If required by law or in legal proceedings

  • Affiliates: Within our corporate group

  • Buyers: In the event of a sale or business transfer

We do not sell or share sensitive personal information without your consent.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request deletion or correction of your data

  • Opt-out of marketing or targeted advertising

  • Request data portability

  • Restrict or object to processing

  • Withdraw consent for data use

  • Appeal a decision we make about your privacy request

To exercise any of these rights, contact us at support@stitchnest.shop.

7. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided personal information, please contact us to have it removed.

8. Data Retention & Security

We retain your information as long as needed for the purposes described, and to comply with legal requirements.

While we take reasonable steps to secure your data, no system is 100% secure. Avoid sending sensitive information over unsecured channels.

9. International Data Transfers

If you're located outside the U.S., please be aware that your information may be transferred and processed in the United States or other countries. We rely on appropriate safeguards like Standard Contractual Clauses for these transfers.

10. Complaints

If you have a concern about how your data is being handled, please contact us. If you're not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

11. Contact Us

If you have questions, requests, or concerns, please reach out:

📧 Email: support@stitchnest.shop