Privacy Policy

Last updated: July17, 2025

Welcome to Stitchsnest.shop, operated by STITCHSNEST LIMITED (Office 8027, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX). This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website or interact with our services (collectively, the “Services”).

By accessing or using any part of the Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information that can directly or indirectly identify you. This includes:

  • Contact Information: Name, email, phone number, shipping/billing addresses.

  • Payment Information: Credit/debit card details, payment method, and transaction data.

  • Account Details: Username, password, preferences, and settings.

  • Purchase History: Products you viewed, added to cart, purchased, returned, or exchanged.

  • Device & Usage Data: IP address, browser type, device information, and interaction with the site.

  • Communications: Messages or inquiries you send to us.

2. How We Collect Information

We collect your data from the following sources:

  • Directly from you when you use our Services, place an order, or contact us.

  • Automatically via cookies, analytics tools, and your interactions with our site.

  • From third-party service providers, including Shopify, our platform host.

3. How We Use Your Information

We use your personal information to:

  • Process your orders, payments, and provide customer support.

  • Manage your account and preferences.

  • Customize and improve your shopping experience.

  • Send you updates, promotional offers, or relevant marketing (you can opt-out anytime).

  • Detect fraud, ensure security, and comply with legal obligations.

4. Sharing Your Information

We may share your data with:

  • Shopify, who hosts our site and processes your data to provide our services.

  • Third-party service providers (e.g., shipping carriers, payment processors).

  • Marketing partners, where permitted, for personalized ads and campaigns.

  • Legal authorities, if required by law or necessary to protect our business.

  • In business transfers, such as mergers or acquisitions.

5. Shopify and Your Data

Our store is powered by Shopify, which processes your data under its own privacy practices. Shopify may use data from interactions across its network of merchants to improve services. To learn how Shopify handles your data and your rights, please visit: Shopify Consumer Privacy Policy.

6. Cookies & Tracking Technologies

We and our partners use cookies and similar tools to provide essential functions and improve your browsing experience, including personalized ads. You can manage cookie settings in your browser.

7. Children’s Privacy

Our Services are not intended for use by minors. We do not knowingly collect personal data from children under the age of majority. If you believe a child has shared data with us, please contact us to request removal.

8. Data Security & Retention

We implement security measures to protect your data, but no system is 100% secure. We retain your data only as long as necessary to fulfill the purposes described above, comply with laws, or resolve disputes.

9. Your Rights

Depending on your location, you may have rights including:

  • Access to your data

  • Correction of inaccurate info

  • Deletion of your data

  • Data portability

  • Objection to certain uses

  • Opt-out of marketing or targeted advertising

You can manage preferences through your account or by contacting us at stitchnestshop@gmail.com.

Residents of the UK/EEA may also lodge complaints with their local data protection authority.

10. International Data Transfers

Your data may be transferred outside your country (e.g., to the U.S. or Canada via Shopify). When this happens, we rely on legal mechanisms like Standard Contractual Clauses to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We’ll notify you by updating the “Last Updated” date and posting any changes on this page. Continued use of our Services after updates means you accept those changes.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can reach us at:

📧 Email: support@stitchsnest.shop
📞 Phone: +44 7429 915795
📍 Address: STITCHSNEST LIMITED, Office 8027, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom